patient experience

CEO Matt Kelly and Director Jennifer McNamara discuss transforming the culture by tasking teams with sponsoring values to create awareness about the need to improve patient experience.

Provider organizations have missed the mark with patient experience in the past, but involving patient voices on panels and "listening tours" may be key to improving in the future. 

When members of teams have social sensitivity, they become much more efficient and that improves the patient experience a lot, says Fortune Magazine Senior Editor at Large Geoff Colvin.

WAMBI CEO Rebecca Metter says looking at the clinician and patient experience through the same lens can impact both simultaneously and strengthen bonds between caregivers and patients.

Cemosoft CEO Mahesh Dharan explains how the company's technology uses the cloud to enable clients to deliver patient-centric care, especially in rural areas.

PwC Partner and US Health Services Sector Leader Gurpreet Singh details what the future of the healthcare industry will look like with the consumer at the center.

Not all implementations have been smooth sailing for those seeking care.

To maintain the patient-doctor relationship, each voice or video call will be with a physician the patient has already met in person.

Verge Health CEO Dr. Mark Crockett discusses how hundreds of people and machines have to work right to create a positive experience the moment the patient hits the door and why continuous feedback is key to achieving that.

At the Cleveland Clinic Patient Experience Summit last week, Northwell leadership shared lessons learned.