patient experience

DEEP DIVE: Technology can enhance empathy to spur appropriate action and address issues of equity and disparity.

A recent study suggests that individuals' perceptions of and reactions to COVID-19 screening hotlines are affected by their trust in its source and how they believe the service is being delivered.

"Beneath the Surface" co-producer, patient and HIMSS TV host Kate Milliken tells how the online community she started for other folks living with multiple sclerosis grew into her new short film.

Gail MacKean, a founding member of IMAGINE Citizens Collaborating for Health, discusses patient-centric and family-centric care and why it's important to include diverse voices.

Consumer-centric healthcare means patients have access to their cost and data and are part of the discussions with their doctors about their healthcare options.

Amid COVID-19, a new 1,000-person survey suggests high demand for remote health services.

Certain healthcare use cases are ripe for AI, but still must provide a human touch to truly benefit patient experience. 

In this grab-bag episode of HIMSSCast, Laura Lovett, an editor at MobiHealthNews, chats with host Jonah Comstock about three recent in-person reporting experiences here in the Boston area, where MobiHealthNews is based.

Mark Hutchinson, chief digital officer at Gloucestershire Hospitals NHS Foundation Trust in the UK, says the clinical workforce plays a major role in successfully embedding a digital strategy to improve the patient experience.