patient empathy

A theme at Patient Experience Summit 2019 is that providers need to operationalize and implement empathy beyond the bedside.

Denise Hines, Chief Americas Officer at HIMSS, says health IT will only succeed if patients are kept at the center of care and shares what's next in patient empathy and experience.

Intermountain Director of Innovation Todd Dunn says conference rooms, conference calls and cubes hinder the ability to gain the empathic stance necessary for harnessing the world's knowledge to solve problems.