Northwell Health

Panelists at Cleveland Clinic and HIMSS’ Patient Experience series discussed how their health systems implemented digital during the pandemic. 

Telehealth Connection TV: Virtual care tools enable providers at Northwell Health to connect with senior patients in their homes, says Dr. Karen Abrashkin, medical director of the healthcare provider's House Calls program.

In addition to the award, Fitbit will begin a study with Northwell Health’s Feinstein Institutes for Medical Research to detect signs of illness in its employees.

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Also: Early study data on Onduo's tech-driven diabetes management program; Northwell Health sending chatbot-based appointment reminders.

CEO Adrian Gilmore said the company is looking at strategic partnerships, M&A and other general scaling of the business in the year to come.

Simita Mishra, Northwell Health's population health informatics lead, says the organization addresses the quadruple aim - including physician burnout - by reducing redundancies and increasing efficiency.

How to build a long-term culture of sustainable innovation.

From teaming up with startups to creating provider spinouts, hospitals are looking at how innovation can help manage the bottom line. 

Provider organizations have missed the mark with patient experience in the past, but involving patient voices on panels and "listening tours" may be key to improving in the future.