Cleveland Clinic

Provider organizations have missed the mark with patient experience in the past, but involving patient voices on panels and "listening tours" may be key to improving in the future. 

All three health systems will also start using the digital health app and device prescription platform.

Not all implementations have been smooth sailing for those seeking care.

At the Cleveland Clinic Patient Experience Summit, representatives from the two health systems explain how listening to patients inspired care coordination tools, health finance platforms and a patient scheduler. 

A theme at Patient Experience Summit 2019 is that providers need to operationalize and implement empathy beyond the bedside.

This week at the Cleveland Clinic Patient Experience: Empathy and Innovation Summit, clinicians discussed the international efforts of implementing technology in healthcare.  

Cleveland Clinic's chief experience officer and chief nursing officer discuss the potential and challenges of digital tools in patient care. 

Panelists at Cleveland Clinic's Patient Experience: Empathy and Innovation Summit discuss the challenges and opportunities of conveying empathy through digital tools. 

In May, MobiHealthNews and our sister publications will look at patient experience, and especially the tech that makes it tick.

With the theme of Empathy + Innovation, the 10th annual event, running May 13-15, will look at how health systems and clinicians are using digital health tools to improve their interaction with and care of patients.