Bill Siwicki

At Integris Health, billing and analytics technology is responsible for measurable rises in patients' perceptions of the financial experience – helping them set up payment plans, make payments, register for self-service and sign up for text alerts.

In addition, Cigna’s telemedicine customers have given high patient satisfaction scores: a Net Promoter Score of 81.

Calls to the administrators on duty decreased from 274 before electronic notifications to 149 since implementation at Catawba Valley Medical Center.