Cleveland Clinic Patient Experience Summit

Today at Cleveland Clinic and HIMSS' Patient Experience Summit, Dr. David Newhouse, formerly of Permanente Medical Group, discussed putting statistics into practice. 

Panelists at today's Patient Experience Summit by Cleveland Clinic and HIMSS discussed how the pandemic has brought teams together and broken down silos. 

Doctors much be taught how to connect with their patients even when they aren't in the same room, says. NYU's Dr. Katharine Lawrence.

Laura Cooley, senior director of education and outreach at the Academy of Communication in Healthcare, dishes out tips to improve the telehealth experience at the Patient Experience Summit this morning. 

Provider organizations have missed the mark with patient experience in the past, but involving patient voices on panels and "listening tours" may be key to improving in the future. 

At the Cleveland Clinic Patient Experience Summit last week, Northwell leadership shared lessons learned.

At the Cleveland Clinic Patient Experience Summit, representatives from the two health systems explain how listening to patients inspired care coordination tools, health finance platforms and a patient scheduler. 

The health system combines high tech and high touch to improve patient experience — and dramatically increase appointment booking.

Clifford Goldsmith, chief medical officer and national director of US providers at Microsoft Health and Life Sciences, discusses best practice for creating tools that engage patients and providers. 

This week at the Cleveland Clinic Patient Experience: Empathy and Innovation Summit, clinicians discussed the international efforts of implementing technology in healthcare.