A new mobile application created by a rehabilitation care services company for its workers has cut its patients' wait times down from 18 hours in some cases to less than 60 minutes. RehabCare Group built the app on top of Salesforce.com's Force.com platform and has equipped its staff with a version that works on their Apple iPhones.
It only took 4 days to create the new application.
"We have a multiple-step screening process that helps ensure we match our services to our patients' needs," Dick Escue, chief information officer at RehabCare, said in a statement. "Unfortunately this process was taking too much time and was impacting our ability to admit patients quickly."
RehabCare's screening process involved manually completing an evaluation form of a patient while in the field, passing that to a program director for review, and then getting final sign-off from the medical director.
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